Frequently asked questions

How do I choose the right racket?

Each product page describes the kind of game the racket is built for: lightness and comfort, control, power or precision. You will also find weight, balance, material and thickness. If you are still unsure, write to us at info@tricolore.store.

Which countries do you ship to?

We ship to Italy and to every country of the European Union. You can check your address at checkout.

How much does shipping cost?

€8 within Italy and €17 to the rest of the European Union. Shipping is free from €180, applied automatically at checkout.

How long does delivery take?

Orders placed Monday to Friday ship within 48 hours; rackets that need a treatment ship within 7 working days. Delivery takes 24-48 hours in Italy and 5 to 15 working days in other countries, depending on the destination.

Is payment secure?

Yes. Payment takes place on the Shopify platform, protected by encryption. Card details are handled directly by the payment provider and are never stored by us.

Can I return a product?

Yes. You have 14 days from delivery to change your mind, with no need to give a reason: write to info@tricolore.store and wait for our return instructions before sending anything back. Return shipping is at your expense, except when the product is faulty, incorrect or arrives damaged. In those cases we cover it.