Contact information

Who operates this store

Nuova Beach Tennis School Società Sportiva Dilettantistica a Responsabilità Limitata (short name: Nuova BTS SSD a r.l.)
Registered office: Via Atrani 22, 00054 Fiumicino (RM), Italy
Tax code and VAT number: 11441271001 — EU VAT number: IT11441271001
Companies Register of Rome no. 11441271001 — REA no. RM-1303136
Share capital: € 10,000.00, fully paid up
Legal representative: Paolo Tazzari, Sole Director

Tricolore is a trademark used by Nuova BTS SSD a r.l. for its online store. Every order placed on this website is entered into with the company named above, which also issues the related invoices.

How to reach us

E-mail: info@tricolore.store
Phone: +39 328 763 7655
Postal address: Via Atrani 22, 00054 Fiumicino (RM), Italy

You can also write to us through the contact form on this website. E-mail is the quickest channel and the one we recommend for anything concerning an order, since it lets you attach your order number and any photographs.

What to write to us about

Orders and shipping — status of an order, delivery times, costs and destinations: info@tricolore.store, quoting your order number.
Returns, withdrawal and refunds — send your request to info@tricolore.store. Please do not ship any product before receiving the return instructions from us; the terms and conditions are set out in the refund policy.
Faulty, incorrect or damaged products — write to info@tricolore.store attaching photographs of the product and of the packaging as received.
Personal data and privacy rights — requests under the GDPR go to segreteria@beachtennischool.com, as stated in the privacy policy.

Complaints and dispute resolution

Any complaint may be sent to info@tricolore.store. If a dispute is not resolved directly, consumers resident in the European Union may also apply to the alternative dispute resolution bodies provided for by the law of their country of residence. This does not affect your right to bring proceedings before the competent court.